***FREE UK DELIVERY When You Spend £25 Or Over***

FAQS

What Is Your Turn Around Time?

Turnaround is roughly 1-3 working days. All stock is made prior so stock is ready to go, items out of stock or low in stock may take 7 working days. 

What Is Your Delivery Time?

Delivery time we estimate 1-3 business days posting via Royal Mail 1st Class Signed For. Postage prices will vary based on weight and order amount.

Do You Accept Returns/Custom Orders

We do accept Customer Orders on the basis if we can fulfil your request within 7 working days please email us at whiterosewaxco@gmail.com to see if we can provide our services to you.

Unfortunately returns are not accepted unless item is fully unusable, if the item arrives broken and is for personal use we won't replace due to it will be broken down to use. If it is a gift we can replace that specific item. Returns are only accepted if the scent throw is not 100% what it states i.e wrong scent or no scent but please contact us first. You will only receive a refund/swap once we have conducted relevant checks.

Is Your Packaging Eco Friendly/Bio-gradable?

We are currently going through packaging to offer you the best quality & services. Our cellophane bags are bio-gradable, our large letter & small parcel boxes are cardboard. We also use Green Bubble-wrap which can be broken down and recycled, we do try to use packaging which benefits everyone.